Refund policy

 

Return & Refund Policy

At DELORA, customer satisfaction is important to us. Every product undergoes strict quality inspection before it is packed and dispatched. We strive to deliver premium-quality products; however, if you experience an issue with your order, please review our Return & Refund Policy below.

By placing an order on deloralux.com, you acknowledge that you have read, understood, and agreed to this policy.

Return Eligibility

Returns are accepted only under the following circumstances:

  • You received the wrong product.

  • The product was physically damaged during transit.

  • The product has a genuine manufacturing defect.

All return requests are subject to verification and approval by DELORA.

Non-Returnable Items

Returns or refunds will not be accepted for:

  • Change of mind.

  • Buyer's remorse.

  • Incorrect product ordered by the customer.

  • Customer no longer requires the product.

  • Personal preference.

  • Minor colour variations due to photography, lighting, or screen settings.

  • Minor cosmetic variations that do not affect functionality.

  • Products damaged due to misuse, negligence, improper handling, improper cleaning, or improper storage.

  • Products showing signs of use.

  • Products returned without original packaging.

  • Products with missing accessories, manuals, or invoice.

  • Products with removed labels, tags, or protective films.

  • Clearance Sale items.

  • Promotional or Discounted items (unless damaged or incorrect).

Mandatory Claim Requirements

To ensure a fair verification process, ALL return, replacement, or refund requests must include:

  • Order Number

  • Registered Email Address

  • Contact Number

  • Clear photographs of the product

  • Photographs of the shipping box

  • Photograph of the shipping label

  • Photographs of the damaged area (if applicable)

Mandatory Unboxing Video

A complete, uninterrupted unboxing video is mandatory for all claims relating to:

  • Damaged products

  • Wrong products

  • Missing items

  • Manufacturing defects

The unboxing video must:

  • Begin before opening the sealed parcel.

  • Clearly show the parcel in unopened condition.

  • Clearly display the shipping label.

  • Show all sides of the package.

  • Capture the complete opening process without interruption.

  • Show the product immediately after opening.

  • Clearly capture the reported issue.

The video must not contain:

  • Cuts

  • Edits

  • Pauses

  • Transitions

  • Filters

  • Speed adjustments

  • Cropping

Photographs alone may not be sufficient for verification.

Claims submitted without a complete uninterrupted unboxing video may not qualify for return, replacement, or refund approval, unless otherwise required by applicable law.

Return Request Timeline

Return requests must be submitted within 24 hours of successful delivery.

Requests received after this period may not be eligible for review.

Verification Process

Every claim is carefully reviewed by our Quality Assurance Team.

DELORA reserves the right to:

  • Verify all submitted evidence.

  • Request additional photographs or information.

  • Inspect returned products.

  • Reject claims that cannot be verified.

  • Reject fraudulent or misleading claims.

Submitting a request does not guarantee approval.

Return Conditions

If a return is approved:

  • The product must be unused.

  • The product must be in its original condition.

  • Original packaging must be intact.

  • All accessories, manuals, inserts, and invoice must be included.

Products failing quality inspection may be returned back to the customer without refund.

Refund Process

Refunds are processed only after:

  • Return approval.

  • Receipt of the returned product.

  • Successful inspection by our Quality Team.

Prepaid Orders

Approved refunds will be credited to the original payment method within 7–10 business days after inspection.

Cash on Delivery (COD) Orders

Approved refunds will be processed via UPI or Bank Transfer within 7–10 business days after receiving valid payment details.

Shipping Charges

Original shipping charges are non-refundable.

Cash on Delivery (COD) handling charges, if applicable, are non-refundable.

Reverse Pickup

Reverse pickup service is subject to availability based on your location.

If reverse pickup is unavailable, customers may be requested to self-ship the product using a reliable courier service.

Products damaged during self-shipping due to inadequate packaging may not qualify for refund or replacement.

Replacement Policy

Depending on product availability and inspection results, DELORA may offer:

  • Replacement

  • Repair (where applicable)

  • Store Credit

  • Refund

The final resolution will be determined after verification.

Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Failed Delivery & Return to Origin (RTO)

If an order is returned due to:

  • Incorrect address provided by the customer.

  • Incorrect contact details.

  • Customer unavailable after courier delivery attempts.

  • Refusal to accept delivery.

DELORA reserves the right to deduct applicable shipping, return shipping, and handling charges from any eligible refund.

Repeated Return-to-Origin (RTO) orders may result in Cash on Delivery (COD) being restricted for future purchases.

Fraud Prevention

To protect both our customers and our business, every claim undergoes a detailed verification process.

DELORA reserves the right to reject any claim involving:

  • False information.

  • Misrepresentation.

  • Product swapping.

  • Deliberate damage.

  • Edited or manipulated evidence.

  • Fraudulent return attempts.

Fraudulent activities may result in cancellation of pending orders, restriction of future purchases, and reporting to relevant authorities where applicable.

Force Majeure

DELORA shall not be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, strikes, government restrictions, transportation delays, pandemics, or courier service disruptions.

Policy Updates

DELORA reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

The latest version published on deloralux.com shall apply to all purchases.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: delorasupport@gmail.com

Website: https://deloralux.com

Thank You

Thank you for choosing DELORA.

We appreciate your trust and remain committed to delivering premium products, exceptional quality, and a transparent shopping experience. Our Return & Refund Policy is designed to ensure a fair process for both our valued customers and our business while maintaining the highest standards of service.