Terms of service

Terms of Service

Welcome to DELORA ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of https://deloralux.com (the "Website"), including any purchases made through our store.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Website.

1. Eligibility

By using this Website, you confirm that:

You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into binding agreements under applicable laws.

2. Products & Availability

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

Product colours may vary slightly due to differences in screen settings and lighting.
Product dimensions may have minor manufacturing tolerances.
Product availability is subject to stock.
We reserve the right to discontinue any product without prior notice.

3. Pricing

All prices displayed on our Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

DELORA reserves the right to:

Modify product prices without prior notice.
Correct pricing errors, typographical errors, or system errors.
Cancel orders placed due to incorrect pricing or technical issues.

If payment has already been made, an appropriate refund will be initiated.

4. Order Acceptance

Placing an order does not guarantee acceptance.

DELORA reserves the right to:

Accept or decline any order.
Limit quantities purchased.
Cancel suspicious or fraudulent orders.
Refuse service where misuse or abuse is suspected.

Customers will be notified if an order cannot be fulfilled.

5. Payments

We accept payment through secure third-party payment providers supported by Shopify.

DELORA does not store your payment card details.

All transactions are subject to authorization and fraud verification.

6. Shipping

Shipping timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Please refer to our Shipping Policy for complete details.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to read the policy before placing an order.

8. Customer Responsibilities

By placing an order, you agree to:

Provide accurate billing and shipping information.
Provide a valid contact number and email address.
Be available to receive the shipment.
Cooperate with the courier partner during delivery.

DELORA shall not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.

9. Intellectual Property

All content on this Website, including but not limited to:

Logo
Brand name
Product images
Graphics
Icons
Text
Product descriptions
Website design
Videos

is the exclusive property of DELORA or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from DELORA.

10. Prohibited Use

You agree not to:

Use the Website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or code.
Copy or scrape Website content.
Misrepresent your identity.
Engage in fraudulent activities.
Abuse promotional offers or discounts.

Violation of these Terms may result in suspension or termination of access.

11. Limitation of Liability

To the maximum extent permitted by applicable law, DELORA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Website or products.

Nothing in these Terms limits any rights that cannot be excluded under applicable consumer protection laws.

12. Third-Party Services

Our Website may contain links to third-party websites or services.

DELORA is not responsible for the content, privacy practices, or services provided by third-party websites.

13. Privacy

Your use of this Website is also governed by our Privacy Policy.

Please review it to understand how we collect, use, and protect your personal information.

14. Force Majeure

DELORA shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Government actions
Labour strikes
Transportation disruptions
Internet outages
Pandemic-related restrictions

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over Mumbai, Maharashtra.