Shipping policy
Shipping Policy
Thank you for shopping with DELORA.
We are committed to delivering your order safely, securely, and as quickly as possible. Every order is carefully inspected, packed, and shipped with utmost care to ensure it reaches you in excellent condition.
By placing an order on deloralux.com, you agree to the terms outlined in this Shipping Policy.
Order Processing
• Orders are typically processed within 1–2 business days after successful order confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, promotional sales, or periods of high demand, processing times may be slightly longer.
Delivery Timeline
Estimated delivery time within India:
• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days
Delivery timelines are estimates only and may vary depending on courier service availability and local conditions.
Shipping Partners
DELORA works with trusted logistics partners to ensure reliable and secure deliveries across India.
Courier partners may vary depending on your delivery location.
Order Tracking
Once your order has been shipped, you will receive a tracking link via Email or SMS (where applicable).
Tracking details generally become active within 24 hours after dispatch.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Any promotional free shipping offers will be automatically applied where eligible.
Delivery Delays
While we strive to deliver orders within the estimated timeline, delays may occur due to:
• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• High shipment volumes
• Courier operational issues
• Remote area accessibility
DELORA shall not be held responsible for delays caused by circumstances beyond our reasonable control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided, DELORA cannot guarantee successful delivery.
If the order has not yet been dispatched, please contact us immediately to request an address correction.
Once dispatched, address modifications may not be possible.
Failed Delivery Attempts
Our courier partners generally attempt delivery multiple times.
If delivery cannot be completed because:
• Customer is unavailable
• Incorrect contact number
• Incorrect address
• Customer refuses delivery
the shipment may be returned to our warehouse.
Return To Origin (RTO)
Orders returned due to:
• Incorrect address
• Incorrect phone number
• Customer unavailable
• Delivery refusal
• Failure to coordinate with the courier partner
may be treated as Return To Origin (RTO).
In such cases, DELORA reserves the right to deduct applicable shipping, return shipping, COD handling, and logistics charges from any eligible refund.
Repeated RTO orders may result in Cash on Delivery (COD) being restricted for future purchases.
Damaged Packages
If your package appears visibly damaged before opening:
• Take clear photographs of the package.
• Record a complete uninterrupted unboxing video.
• Contact us immediately at delorasupport@gmail.com.
Damage claims must be reported within 24 hours of delivery.
Missing or Incorrect Products
If you receive:
• Wrong product
• Missing product
• Damaged product
Please contact us within 24 hours of delivery.
A complete uninterrupted unboxing video is required for verification.
International Shipping
Currently, DELORA ships only within India.
International shipping services may be introduced in the future.
Contact Us
For shipping-related queries, please contact:
Support Email:
delorasupport@gmail.com
Website:
https://deloralux.com
Thank you for choosing DELORA.
We appreciate your trust and remain committed to delivering premium products with a safe, reliable, and seamless shopping experience.
After this, we'll create a premium Terms of Service that protects DELORA against chargebacks, fraudulent orders, pricing errors, and misuse—similar to policies used by major e-commerce brands.